Cancellation and Refund Policy
Last updated: 9 October 2026
Tempoly plans and credit packs are digital services added to your account as soon as payment is approved. Except in the cases below, purchased plans and credits are not refunded.
Cancellation
Monthly plans do not renew automatically, so there is no subscription to cancel. No new charge is taken when the period ends and the account returns to the Free plan.
Automatic credit refunds
If a generation fails because of a technical error or moderation, the credits spent are returned to your account automatically.
When money is refunded
If you were charged but the plan or credits were not added, you were charged more than once for the same order, or the service cannot be provided for a reason on the seller's side, the amount is refunded. Refunds are also made wherever the law requires.
How to request a refund
E-mail info@tempoly.app from your registered address with the order date and amount. We reply within 3 business days; approved refunds are made to the card used, through iyzico, within 14 days. Unused credits of a refunded order are removed from your account.
Card payments are processed securely by iyzico with 3D Secure. Visa, Mastercard, American Express and Troy are accepted.